
it seems i am lacking an decent outlet for my anger as of late. today, i kind of flipped out at the guys at the sprint store, because i had bought a phone and plan, and it cost me $179... literally two days later, i see the exact same phone and plan for $99 at best buy. that's $80 difference.
before i went to the sprint store, i went to best buy mobile in the mall, to see if i could indeed get the same deal, first acting as if i wanted to buy a new plan and hadn't already blundered. i thought opening the conversation up with "so i hear you guys offer mall employees a discount" would be a good ice breaker, you know, expecting the response "oh yeah, where do you work?"
no, the guy got all defensive and immediately went to robot mode. fuck. this is why i couldn't be a con-man. this is why i would make a poor spy. i place my own trust in the wrong type of people. this is why i can't be an actor. this is why i can't become the president.
he first asked what I was looking for. ok. this guy isn't a salesman. my plan here was ruined. i couldn't get any straight answers from the guy, so i decided to let my guard down and appeal to him as the victim. "look, here's my problem, i already bought the phone, i came down here to see if i could get the same offers and waives as i did upstairs at the sprint store." this guy obviously wasn't on commission and had nothing to lose and only karma to gain for helping me out. no, turns out he was too fucking stupid to be of any help.
this guy was like "well, good luck." thanks. wait no. fuck you. you see at this point, i now knew what the cover-my-ass story was going to be from the guy at the sprint store. so i couldn't use the fact that i went down there and was offered the same deal to level with the sprint store guy--at least not in round one. he's probably been down there, he's probably met this robot best buy guy, and already has a case built against them.
so, i had to make some assumptions here. assumptions that had i went to best buy mobile, i wouldn't be offered the waived fees, i'd have to fight for them. fine, i can do that. i had to tell myself i could have got the mall discount, which i could have. i would have had to take the role of salesman if went to best buy mobile. knowing that, yes, $80 is worth the effort i would have put forward to get the same service as i did at sprint mobile. i have to keep this in mind. but its tough when you're angry.
i then i went to love from minnesota, to possibly seek council from whoever was working there, to get a guy in my ring, to get some back-up and justification after being dashed at best buy mobile. i had to regroup. i made them aware of my situation. one of them was helpful, one was not.
i was livid. absolutely livid. and for the record, if you ever encounter me when i am angry or upset about something i find unjust in this world, and then you tell me "i told you so," you've pretty much made my shit list. don't ever give me after-the-fact advice. the last thing i need to hear is something i didn't consider. its an insult to my ego. don't insult an angry man's ego.
its a bad start, and i haven't even made it to the sprint store yet to see if i had a case. so, somewhat already defeated, i went there. i waited for the the guy that sold me the phone, he was with other customers. i thought out of respect, i would let him finish up. that was in vain. He gave a sorry cover-my-ass story; bullet-pointing why sprint store was the superior choice and attempting to justify the $80 difference by all the great service he gave me. right then and there i wanted to punch the guy in the face. but i took it like a yes-man, i was flabbergasted, he wasn't going to level with me. i felt even more cheated now. and i left VERY bitter. i wasn't prepared for this at all. well, i was, just i hadn't expected to turn to shit so fast, i honestly thought my first try was going to succeed and i could get a $80 credit applied to my first bill, or at least thrown a bone.
i was prepared to return the entire deal and take the $35 hit for the restock fee. its a matter of principle at this point. i was cheated out of $80. i was signed up for something (phone insurance) i didn't even ask for, nor was even told about as an option--though i was going to let that slide on account that i would be getting a monthly discount.
i went back to the car to grab the materials i needed to make the return. i stopped off again at love from minnesota to regroup. i had to repackage my phone in the box and get everything in order. i was ready to lose it at the sprint store. i was ready to tell them not only had they lost one customer, me, but they had lost well over five, and everyone i know would hear about this, and they would be shit out of luck. i was ready to talk to every customer in the sprint store and tell them best buy mobile had better deals and undermine their entire operation that day. i was ready to "accidentally" spill a 32 oz fruit punch from taco bell all over their $500 smart phones--that or their fancy ass dress shoes, depending on how personal they wanted to be now... fucking salesmen.
i was betting on their training. i hoped as padawan learners, the sprint obi-wan taught salesmen the ways of the force, and how to diffuse a situation. it was a safe bet, because at the end of the day, all i had to lose was $35 and a phone for a few days. what i had to gain was standing up for a principle, and gaining the freedom of knowing that justice prevailed and i would not be cheated. i could sleep at night.
i have been pushed around enough by salesmen. its a double edged sword. people want to be sold on things. i know i want to be sold to, because then i assume less responsibility for the decision. but salesmen walk the fine line of selling to people, and taking them for a ride. maybe my definition of being "taken for a ride" differs from the employees at sprint because when I went back in there after leaving bitter and told them I want to return it all and they ask what's wrong and tell them i was "taken for a ride" they were offended.
well maybe they should be. i guess as a salesman, you have to live in denial, because often comes a time where you have to first sell yourself. that's why i can't be a salesman, i could never self myself the lies even the white ones. i couldn't sleep at night.
at this point i showed them the actual signage that i lifted from best buy and had now taped to my envelope with all my receipts in it.
after being talked down from my taken-for-a-ride-spiel, finally i was making some progress. i told them i wanted $80 credit, the difference between the prices, but i was willing to settle for $45, the difference minus the $35 restocking fee if that's what i had to do. i stood there as the manager or sales lead or whatever this guy is, talked to district manager to get approval. guaranteed $50, request for $80. i was happy. i was apologetic, because as the rage subsided, i realized these guys are just like me. they want to make a buck so they can take their girl out to nice places and wear nice shoes. they want to sleep at night just like me. i said sorry like 10 times before leaving the store. victory was bittersweet. but it was worth it.